Early Intervention Program Patient Experience Representative II

Boston Children's Hospital
| Northbridge, MA

FULL_TIME |

June 19^th, 2025

Boston Children's Hospital
Northbridge, MA
FULL_TIME
June 19^th, 2025

PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

(Not eligible for internal applicants)

This Patient Experience Representative will be within our Early Intervention Program located at the Martha Eliot Health Center and will be responsible for:

Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Administrative:
- Entering client information and sessions in THOM BILLING SYSTEM
- Entering client demographic and related information into the Early Intervention Client System
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed

Schedule- M-F 8-5pm (hybrid) To qualify, you must have:

A high school level of education required. Bachelors Degree preferred
Required Experience: Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experience
MS teams and Smartsheet commands strongly preferred.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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