Job Summary

Assists in examinations and treatment of patients care under the direction of the physician and/or clinician. Supports patient care management by performing various administrative functions.

Job Specific Duties

• Answers telephones, routes calls, takes, and relays accurate phone messages.
• If applicable, prepares and administers medications/immunizations to patients as directed by provider.
• Communicates all significant changes in patient conditions or behavior to clinicians and physicians.
• Ensures all medical record/patient charts contains necessary documentation for medical appointments. Completes charting, collects, and distributes medical record documents related to patient.
• Gathers data for general information, special reports, contacting other employees, departments, agencies, and individuals for additional material. May prepare reports for provider approval.
• Maintains/prepares billing charge and reconciliation, assist in completing claims forms, and answers patient questions in reference to payment status.
• Runs reports for credit cards, super bills, and etc. Prepares final bookkeeping of assigned cash drawer and prepares and makes timely deposits.
• Maintains a clean and orderly work area and patient rooms.
• Operates and maintains equipment in proper working condition/order. Ensures medical supplies and inventory are maintained.
• Performs and documents vital signs and measurements. Provides and documents patient and family education.
• Assists physician with simple procedures and patient transport. Collects specimens and distributes to laboratory for results.
• Prepares for patient visits by preparing /pulling charts, printing super bills, and informing physician and other clinical staff of changes in schedule.
• Schedules appointments, diagnostic, therapeutic, verifies medical appointments, obtains and/or verify authorizations.
• Processes medical documentation for office visit and follow-up with patient when required.
• Serves as receptionist, conducts patient check-in, registration, collects fee for service/co-payments, and verifies referrals, insurance data, patients address other pertinent information.
• Tracks all samples per policy before providing to patients to ensure proper coordination with physician orders or requests.
• Enters electronic order for lab, x-ray and medication/prescriptions for provider review and approval in electronic medical record.
• Process refills as directed by provider and written protocols.

Minimum Job Requirements

• American Heart Association BLS - maintain active and in good standing throughout employment
• Must have at least one of the following:
  • Proof of graduation from an accredited Medical Assistant program
  • Medical Assistant Certification
  • Licensed Practical Nurse (LPN)
  • Nursing Degree (e.g., ASN or BSN)
  • Candidates who do not possess one of the above requirements may still be considered if they have prior medical assistant experience in a physician practice and are able to produce at least one of the above requirements within 6 months of hire.

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.
• Fluent in both English and Spanish highly preferred.
• Able to effectively communicate verbally and in writing.
• Basic computer and math skills.
• Excellent patient management, customer service, and interpersonal skills.
• 1-2 years of physician office experience preferred.
• 1-2 years of experience coordinating clinical care for patients preferred.
• Strong problem solving, critical thinking and conflict resolution skills.
• Able to manage multiple priorities and strong time management skills.
• Able to float to various Primary Care Centers while maintaining the delivery of clinical excellence and high-quality service.
• Able to work effectively in a collaborative environment.

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