Surgical Unit Patient Experience Representative

suitcaseFULL_TIME |

clock July 4th, 2025

At Boston Childrens Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, were committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position summary
You will work under close supervision to provide support to the administrative operations of the Surgical unit and work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring providers and practices
    • Obtaining required authorizations to compile patient and staff schedules
    • Scheduling patients and supporting patients encounter
  • Check In / Check Out:
    • Greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians/supervisors
    • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
    • Facilitating and directing communication with Financial Counseling
  • Administrative:
    • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
    • Providing routine clerical support as needed
Minimum qualificationsEducation:
  • A high school level of education, bachelors degree preferred
Experience:
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies
Schedule: 3:30-11pm M-F 100% in personThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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