Anesthesia Senior Patient Experience Representative
- Boston Children's Hospital
- | Acton, MA
OTHER |
June 16th, 2025
-
Boston Children's Hospital -
Acton, MA
-
-
OTHER
-
June 16th, 2025
This Sr. Patient Experience Representative in the Pediatric Pain Rehabilitation Center is 100% in office (potential of hybrid down the road)and will be responsible for:
- Patient Encounter Management:
- Provides positive and effective customer service that supports unit operations.
- Collaborates with referring providers and practices.
- Obtains required authorizations to compile patient and staff schedules.
- Schedules patients and supports the patient encounter
- Administrative:
- Maintains personal calendars for physician/supervisor(s).
- Schedules meetings, programs and events.
- Provides routine clerical support as needed.
- Process Improvement:
- Actively contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.
- Assists in implementing change in internal systems and procedures
- Patient Experience Coordination:
- Monitors clinic activity to ensure the best possible patient experience.
- Assists with resolving customer service and scheduling issues.
- Responds to patients needs, and situations requiring escalated service response.
- Training:
- Participates in the development of training program strains clinic staff in department systems, processes and terminology.
- Provides assistance to other support staff in evaluating and resolving issues.
- Serves as a resource on operations and procedures, payer and billing requirements
- Individual Contributor:
- May provide expertise and train staff in departmental procedures.
- High school diploma or GED required. Bachelors degree preferred.
- Minimum one year of healthcare admin experience required.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
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