Pain Clinic Patient Experience Representative I
- Boston Children's Hospital
- | Brookline, MA
FULL_TIME |
July 3rd, 2025
-
Boston Children's Hospital -
Brookline, MA
-
-
FULL_TIME
-
July 3rd, 2025
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities:
- Patient Encounter Management:
- Provides positive and effective customer service that supports unit operations.
- Collaborates with referring providers and practices.
- Obtains required authorizations to compile patient and staff schedules.
- Schedules patients and supports the patient encounter
- Check In / Check Out:
- Greets and directs patients, families and visitors.
- Monitors daily schedule and coordinates flow with clinicians /supervisor.
- Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
- Facilitates and directs communication with Financial Counseling.
- Administrative:
- Maintains personal calendars for physician/supervisor(s).
- Schedules meetings, programs and events.
- Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
- Provides routine clerical support as needed.
- Process Improvement:
- Actively contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.
- Assists in implementing change in internal systems and procedures.
Education:
- High School Diploma/ GED. Bachelors degree preferred
- No healthcare experience required - Basic customer service and computer skills.
- Makes use of customer service knowledge to assist patients and families in resolving problems.
- Conveys a positive demeanor when interacting with patients, families, and coworkers.
- Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
- Ability to work with diverse internal and external constituencies.
- Demonstrates the ability to pay attention to detail and accuracy.
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