About Novi Lakes Health Campus

Exceeding the expectations of our customers and having a compassionate commitment to excellence in customer service is at the heart of Trilogy culture. That’s why we’ve created service programs to differentiate our customer service experience from that of our competitors. We call these programs our Trilogy Service Standards.

Each one of the Trilogy Service Standards was designed to create a service experience that exceeds the expectations of those we serve – from our residents and family members to our vendors and employees.

Years before becoming our founder, Randy Bufford had a vision. He saw the senior living landscape that defined his early career and imagined how it could be improved – with hospitality services and a full continuum of care. In 1997, Randy brought this vision to life with the opening of the first four Trilogy senior living communities. Today, we have more than 130 campuses across five states – Kentucky, Indiana, Ohio, Michigan, and Wisconsin.

That foundation is what continues to drive us toward our ultimate goal: becoming the best healthcare company in the Midwest. Under President and CEO Leigh Ann Barney, we make it our goal to match that ambition by always meeting the needs of the seniors we serve.