About BackWork Physical Therapy

Our mission is to serve our patients.

We are part of the Upstream Rehabilitation family of clinical care, a leading operator of outpatient physical therapy clinics in the United States. While our business has local roots and a passion for serving our community through superior patient care as well as charitable initiatives, we also have the educational and clinical resources that are only possible to access through a larger company like Upstream.

Our business was founded on providing exceptional patient care, empowering our clinicians with the best possible education, and giving back to our communities.Our physical therapists, occupational therapists and hand therapists know that connecting with patients on a personal level helps to build trust. This trust is crucial in allowing patients and therapists to work together to make the best use of our advanced certifications and refined techniques. Our patient-centered approach leads to more positive outcomes for patients and therapists.

Our success has several contributing factors:

• Hiring the right therapists; those with both academic and clinical excellence
• Unparalleled customer service and best-in-class patient care
• Local and regional density

We strive to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates,and we commit to continue to focus on diversifying every level of our workforce accordingly.

Mission & Core Values

To our patients, we commit to provide the most effective, clinically superior physical therapy humanly possible.The measure of our success will be found in the trust we build and in the hearts of those we heal. To our employees,we commit to provide a positive, respectful, and fair work environment.We will invest in their professional growth to ensure a compassionate and knowledgeable team of professionals.Our culture is driven by values and principles.We are committed to leading the way to good health – it is our business.

Mission

To inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

Vision

Through exceptional care and remarkable experiences, we choose to be the outpatient provider, employer, and partner of choice.

Values

ACCOUNTABILITY

We are personally and collectively responsible for delivering on our commitments.

ADAPTABILITY

We recognize that change is inevitable and therefore proactively pursue new opportunities and continuous improvement.

BALANCE

We operate an amazing clinical company with a focus on sound fiscal responsibility while maintaining perspective for time allocated for work and other aspects of life.

COMPASSION

We act with kindness, empathy and caring for all those we serve.

EXCELLENCE

By focusing on being the best, we deliver an experience that exceeds our customers’ highest expectations.

INCLUSION

We honor the inherent value of every individual’s unique story, experience, contributions and perspective.

INVESTMENT

We are committed to the growth and success of our most valuable resources – our people and our communities.

SERVANTHOOD

We identify and serve the needs, aspirations and priorities of others before our own.

TEAMWORK

We leverage our collective genius while respecting each member of our team and supporting one another in achieving our goals and mission.

We have faith that we will uphold the highest standards of stewardship, honesty, transparency and integrity in all that we do.