Patient Experience Representative: ICP- 3pm-11pm: 100 in person
- Boston Children's Hospital
- | Abington, MA
FULL_TIME |
July 21st, 2025
-
Boston Children's Hospital -
Abington, MA
-
-
FULL_TIME
-
July 21st, 2025
Position summary
You will work under close supervision to provide support to the administrative operations within the Medicine ICP unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.
Key responsibilities
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting patients encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisors
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- A high school level of education, bachelors degree preferred
- Prior customer service or healthcare administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
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