Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Military OneSource is a comprehensive support service provided by the U.S. Department of Defense. Its designed to offer a wide range of resources and confidential help to service members and their families. This role will be responsible for providing behavioral health/non-medical, short-term, solution focused consultation directly to service and family members. Services are provided virtually (phone, video, chat). Services include brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate) and follow up as indicated.

The operating hours will be 8:00am to 12:00am, seven days a week. All employees will be required to work at least one weekend day, once per month.

If you are licensed in North Carolina, you will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities:

• Provide appropriate type of service based on members presentation, clinical history and needs and accurately differentiate between NMC and Military medical services
• Formulate accurate description of members clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries
• Maintain appropriate confidentiality according to DoD standards
• Manage duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol
• Participate in staff meetings, case consultations, and training opportunities

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Masters degree in psychology, social work, marriage/family therapy or counseling or related mental health field
• Current, valid, unrestricted counseling license/certification in the state of North Carolina, which that grants the authority to provide counseling services as an independent practitioner in their respective fields, such as LP, LMFT, LICSW, LPC, LCSW, LPCC, LPC
• 2+ years of experience, post-licensure, that demonstrates acquired knowledge of one or more of the behavioral or social sciences equivalent to a social work, psychology, marriage/family therapy, or counseling major
• Ability to build rapport, assess and address risk, and develop goals with service members and their families in a telephonic, video or digital modality
• Ability to work with a culturally and geographically diverse population
• Ability to address a variety of problems and issues as presented by callers
• Ability to work flexibly and creatively with other professional team members
• Proven solid written, verbal and interpersonal skills
• Experience using various computer applications and move through computer screens while talking with members
• Access to high-speed internet from home
• Dedicated, distraction-free space in home for home office
• Ability to work at least one weekend day/night, once per month including the hours of 7:00am to 11:00pm, seven days a week
• Ability to speak fluent English
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment
• United States Citizenship

Preferred Qualifications:

• Veteran/military retiree, wounded warrior, and/or military spouse
• Experience working with and/or for military communities
• Employee assistance program (EAP) experience
• Fluency in Spanish

Please note, this contract requires the following:

• For assignments in the 50 states, counselors shall be licensed or certified in the state in which the client is receiving services. Multi state licensure
• Must meet the security requirements identified in Section 5.7 bullet a
• All non-medical counseling network providers shall be licensed, certified, and properly credentialed to perform this requirement and be compliant with the commercial industry accepted standards for the performance of EAP programs and non-medical counseling program guidance and scope requirements
• Must display knowledge and understanding of the military lifestyle and culture
• Counselors shall adhere to commercial and professional standards of practice set forth by Federal, state, and local laws, as well as relevant DoD/Military Branch of Service and Component policies (Attachments 25, Reference 38)
• Credentialing must be completed for all Military OneSource non-medical counselors, who MUST BE licensed in the State or territory (excluding Guam) in which the participant is receiving the services. If the participant is receiving telephonic or online counseling while located OCONUS (excluding Alaska, Hawaii and US territories), the Military OneSource counselor may be licensed in any state
• Non-medical counselors are mandated reporters of situations that include harm to self or others, domestic violence, child abuse or neglect, violence against any person, and any present or future illegal activity
• Non-medical counseling provides support for common military-related stressors to prevent the development or exacerbation of mental health conditions that may detract from military and family readiness
• Demonstrated counseling competence preceding their agreement to perform under the Military OneSource contract. Page 111. All non-medical counseling network providers shall be licensed, certified, and properly credentialed to perform this requirement and be compliant with the commercial industry accepted standards for the performance of EAP programs and non-medical counseling program guidance and scope requirements. They must also display knowledge and understanding of the military lifestyle and culture
• Counselors shall adhere to commercial and professional standards of practice set forth by Federal, state, and local laws, as well as relevant DoD/Military Branch of Service and Component policies (Attachments 25, Reference 38). Credentialing must be completed for all Military OneSource non-medical counselors, who MUST BE licensed in the State or territory (excluding Guam) in which the participant is receiving the services. If the participant is receiving telephonic or online counseling while located OCONUS (excluding Alaska, Hawaii and US territories), the Military
• OneSource counselor may be licensed in any state

All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy.

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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