Early Intervention Program Patient Experience Representative II
- Boston Children's Hospital
- | Hopkinton, MA
FULL_TIME |
June 18th, 2025
-
Boston Children's Hospital -
Hopkinton, MA
-
-
FULL_TIME
-
June 18th, 2025
This Patient Experience Representative will be within our Early Intervention Program located at the Martha Eliot Health Center and will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Administrative:
- Entering client information and sessions in THOM BILLING SYSTEM
- Entering client demographic and related information into the Early Intervention Client System
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- A high school level of education required. Bachelors Degree preferred
- Required Experience: Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experience
- MS teams and Smartsheet commands strongly preferred.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
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