QI Field Services Manager
Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.

• Quality Improvement
• Represent the state on the QI Network leadership team and participate in state staff meetings
• In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
• Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement
• Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information
• Partner with Operations to identify training needs and to develop resources to meet those needs
• Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement
• Risk Management
• Oversee the implementation of the incident reporting system according to our Incident Management Protocol
• Organize and manage monthly trended incident reporting of system data to Operations for their review and action
• Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
• Conduct complex and high-level internal investigations
• Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect
• Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
• Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions
• Compliance
• Develop and oversee quality and compliance monitoring systems to measure the states compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards
• Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans
• Complete Network Performance Audits
• Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols
• Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary
• Customer Engagement
• Collaborate with Operations leadership to determine and implement local customer engagement activities
• Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state
• Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results
• Direct and manage the performance of QI Specialists in tandem with Operations supervisors
• Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment

Qualifications:

• Bachelors degree
• Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities
• Supervisory experience strongly preferred
• Excellent leadership skills with an ability to influence others and drive change; hands-on leader who promotes collaboration through example
• Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
• Effective communication skills to manage relationships
• Self-motivated and collaborative; a team player

Additional Qualifications for Adult Day Health Operating Group

• 3-5 years of experience in support of DPH regulations
• RN degree preferred

Why Join Us?

• Full compensation/benefits package for full-time employees.
• 401(k) with company match
• Paid time off and holiday pay
• Enjoy complex work that makes a difference in the lives of those we serve
• Career development and advancement opportunities across a nationwide network

Come join our amazing team of committed, caring professionals. Apply Today!