Early Intervention Program Patient Experience Representative II

Boston Children's Hospital
| Swampscott, MA

FULL_TIME |

June 16^th, 2025

Boston Children's Hospital
Swampscott, MA
FULL_TIME
June 16^th, 2025

PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

(Not eligible for internal applicants)

This Patient Experience Representative will be within our Early Intervention Program located at the Martha Eliot Health Center and will be responsible for:

Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Administrative:
- Entering client information and sessions in THOM BILLING SYSTEM
- Entering client demographic and related information into the Early Intervention Client System
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed

Schedule- M-F 8-5pm (hybrid) To qualify, you must have:

A high school level of education required. Bachelors Degree preferred
Required Experience: Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experience
MS teams and Smartsheet commands strongly preferred.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Subscribe for Latest Jobs

Get job updates directly to your inbox.

Share This job

Spread the word through your favorite platforms.

Similar Jobs

Early Intervention Program Patient Experience Representative II

Boston Children's Hospital | Whitman, MA

June 16^th, 2025

PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)This Patient Experience Representative will be within our Early Intervention Program located at the Martha Eliot Health Center and will be responsible for:Patient Encounter Management:Providing positive and effective customer service t...

Nursing Assistant Training Program

Encompass Health | Swampscott, MA

June 15^th, 2025

PAID TRAINING OPPORTUNITY!Starting rate of $19 / hr plus generous shift differentials. Classes beginning:August 5, 2024October 7, 2024Additional classes planned for 2025!We are currently seeking candidates for our hospital Nursing Assistant Training Program! Upon completion of the training program, you will transition into a nursing assistant role at the hospital...

Program Lead - Physical Therapist

Powerback Rehabilitation | Danvers, MA

June 9^th, 2025

Overview: Program Lead/ Physical TherapistDanvers/Beverly area up to Newburyport At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential therapy for children at home and in school.With over 38 years of trusted service, our r...

Patient Placement Registered Nurse (RN) Supervisor

Sanford Health | Argusville, ND

June 16^th, 2025

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Sanford Broadway Med Cntr ...

ICU Nurse Resident Program Registered Nurse (RN)

Hartford Hospital | Kent, CT

June 16^th, 2025

Location Detail: 79 Jefferson St HH Bliss Wing (10064)Shift Detail: August 2025 Graduates from a BSN, RN program - 36 hours per week with a full commitment to orientation and training. Orientation cohort begins October 2025PLEASE READ FULL POSTING BEFORE APPLYING AS ADDITIONAL MATERIALS ARE REQURIEDNew Graduate Registered Nurse (RN) Resident Program - Start Date ...

Ambulatory Care Graduate Nurse Residency Program

Hartford HealthCare Medical Group | Westport, CT

June 16^th, 2025

Location Detail: 2979 Main St Bridgeport (10470)Shift Detail: Mon-FriHartford Healthcare Medical Group (HHCMG) NEW Ambulatory Care Nurse Residency Program for Graduate NursesHartford HealthCare Medical Group is thrilled to introduce an exciting opportunity to explore the dynamic world of ambulatory care nursing and embark on a rewarding journey as part of our ded...