Call Center Patient Experience Representative II
- Boston Children's Hospital
- | Boston, MA
FULL_TIME |
July 3rd, 2025
-
Boston Children's Hospital -
Boston, MA
-
-
FULL_TIME
-
July 3rd, 2025
Position summary
You will work under close supervision to provide support to the administrative operations of the Endocrinology unit and work to ensure the best possible patient experience in the Call Center by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services.
Key responsibilities of PER II
Customer Service
Deliver excellent, compassionate service to patients, families, and staff.
Help resolve complex issues, escalating when appropriate.
Register new patients and maintain accurate records.
Patient Registration Scheduling
Verify and process demographic, insurance, and referral information.
Obtain authorizations and insurance verifications as needed.
Schedule patient appointments and procedures across departments.
Monitor daily schedules to optimize provider time and patient flow.
Patient Flow Coordination
Attend shift handoffs and huddles to stay aligned with care teams.
Coordinate patient movement efficiently throughout the department.
Administrative Support
Answer, screen, and route calls; take messages and handle inquiries.
Manage calendars for providers/supervisors and schedule meetings/events.
Collect and organize records, materials, and supplies for appointments.
Prepare requisitions and standard forms as needed.
Coordinate with other departments to ensure smooth operations.
Technology
Use phone systems, email, Microsoft Office, and clinical scheduling/billing tools.
Assist patients and caregivers with enrollment in the patient portal.
Process Improvement
Participate in departmental projects and continuous improvement efforts.
- A high school level of education, bachelors degree preferred
- Minimum of 6 months relevant healthcare experience
- Strong knowledge and understanding of computer skills and concepts; proficient with Microsoft Office programs.
- Makes use of customer service knowledge to assist patients and families in resolving problems.
- Conveys a positive, professional demeanor when interacting with patients, families, and coworkers.
- Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
Subscribe for Latest Jobs
Get job updates directly to your inbox.
Share This job
Spread the word through your favorite platforms.
Similar Jobs
The Patient Experience Rep (PER) II will be responsible for: Customer ServiceDemonstrating positive and effective customer service.Interacting and providing positive and effective customer service to patients and families.Assisting with resolution of complex issues. Involving supervisor when appropriate.Registering new patients.Collaborating and communicating wit...
Case Manager Career Opportunity Recognized for your abilities as a Case ManagerAre you ready for a Case Management role that brings your career closer to home and heart? Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the...
Location Detail: 132 Jefferson St Hartford (10483)Shift Detail: Monday to Friday, 8am to 430pmWork where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Ha...
Job Description:The Patient Care Technician functions as a clinical support partner, assisting the patient care team by performing various tasks and procedures as instructed by a licensed professional. Additionally, the Patient Care Technician may assume the responsibilities of a health unit coordinator.This position requires a current Colorado CNA licensePosting...
It's more than a career, it's a calling.WI-St Francis HomeWorker Type:PRNJob Summary:Responsible for providing skilled nursing care to residents according to established care plan and in compliance with federal and state regulations. Provides guidance and direction to ancillary staff.Job Responsibilities and Requirements:PRIMARY RESPONSIBILITIESProvides quality c...
Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Southpointe Clinic Locati...
Details Department: Admissions and Transfer CenterSchedule: Nights, 1900-0700Hospital: Columbia St. Mary's MilwaukeeLocation: Milwaukee, WIPartially RemoteBenefits Paid time off (PTO) Various health insurance options wellness plans Retirement benefits including employer match plans Long-term short-term disability Employee assistance programs (EAP) Parental leav...
Radiology Technologist - EEG/EKG TechIf you are passionate about diagnostic technology, join us as a Radiology Technologist - EEG/EKG Tech. In this role, you will conduct electroencephalogram (EEG) and electrocardiogram (EKG) tests to monitor brain activity and heart function, providing critical data for patient care decisions.Key Responsibilities: Perform EEG...
High-Volume Searches
- Representative jobs
- Representative jobs near Boston, MA
- Representative jobs Boston, MA
- Representative jobs hiring near Boston, MA
- Representative jobs in Boston, MA
- Representative jobs near me
Boston Children's Hospital Searches
- Boston Children's Hospital jobs
- Boston Children's Hospital jobs near Boston, MA
- Boston Children's Hospital jobs hiring near Boston, MA
- Boston Children's Hospital jobs in Boston
- Boston Children's Hospital jobs near me
- Boston Children's Hospital careers
- Boston Children's Hospital vacancies
Geographic Searches
- Boston Children's Hospitalcompany Representative jobs near Boston, MA
- Call Center Patient Experience Representative II jobs near Boston, MA
- Call Center Patient Experience Representative II jobs hiring near me Boston, MA
- Call Center Patient Experience Representative II jobs in Boston
- Call Center Patient Experience Representative II jobs near me
Searches you may like:
- Part Time Healthcare Jobs
- Jobs Hiring Near Me
- Hospitals Hiring Near Me
- Healthcare Jobs Near Me
- Full Time Rn Jobs Near Me
Explore opportunities in nearby cities:
- Case Manager II Jobs Near Abington, MA
- Neuro Trauma Patient Care Tech CNA Jobs Near Acton, MA
- Community Care Center Nurse Navigator Jobs Near Allston, MA
- Transfer Center Registered Nurse (RN) Jobs Near Andover, MA
- Patient Navigator Registered Nurse (RN) Jobs Near Arlington, MA