Job Title: Operations Delivery Manager

Location: Divyasree Trinity Building, Hitech City Road, Phase 2, Madhapur, Hyderabad
Company: CareOff
Experience Required: Minimum 4+ years Operations experience, with 1–2 years as Charge / Lead / Manager
Preferred Background: Urban Company / Swiggy / Zomato / Service Marketplace experience
Contact: 7794987070 | support@careoff.com

About CareOff

CareOff is India’s trusted platform for trained, verified Babysitters, Elder Caregivers, and Care Companions. We prioritize safety, professionalism, and high-quality service delivery to families across Hyderabad.

We are expanding our Operations team and looking for a strong Operations Delivery Manager who can manage end-to-end service flow, caregiver coordination, and operational excellence.

Job Description — Operations Delivery Manager Experience Required

• 4+ years of experience in Operations / Field Coordination / Service Delivery
  
  
• 1–2 years experience as a Team Lead / Charge / Assistant Manager / Manager
  
  
• Experience from Urban Company, Swiggy, Zomato, or any on-ground operational company is highly preferred
  
  
• Strong understanding of field operations, scheduling, matching, customer handling, and escalations
  
  

Key Responsibilities Daily Service Operations

• Manage day-to-day service assignments for Babysitters and Caregivers
  
  
• Ensure timely matching of caregivers to bookings
  
  
• Monitor on-ground operations and track service delivery status
  
  
• Handle last-minute changes, cancellations, and replacements smoothly
  
  

Caregiver Coordination

• Ensure caregivers reach the customer location on time
  
  
• Track arrival, check-in, and service progression
  
  
• Manage no-shows, absenteeism, and performance issues
  
  
• Conduct regular follow-ups and operational briefings with caregivers
  
  

Quality & Escalation Handling

• Monitor service quality for all bookings
  
  
• Handle operational escalations and resolve them within defined TAT
  
  
• Conduct root-cause analysis for repeated issues
  
  
• Work with Customer Service Team for smooth closure of operational cases
  
  

Process & SOP Management

• Implement and maintain standard operating procedures (SOPs)
  
  
• Improve productivity, reduce delays, and increase service consistency
  
  
• Maintain documentation of operational flows, exceptions, and resolution paths
  
  

Team Leadership & Field Management

• Manage field executives/coordinators (if applicable)
  
  
• Train new operations staff on service flow, communication, and processes
  
  
• Ensure discipline, professionalism, and grooming standards among caregivers
  
  

Reporting & Analytics

• Prepare daily/weekly operations dashboards
  
  
• Track key metrics:
  
  
• Caregiver attendance
  
  
• On-time arrival rate
  
  
• Booking completion rate
  
  
• Escalation volume
  
  
• Customer satisfaction trends
  
  
• Identify patterns and suggest improvements to leadership
  
  

Skills Required

• Excellent communication in English, Hindi, and Telugu
  
  
• Strong people-handling and conflict-resolution skills
  
  
• Ability to manage fast-moving on-field operations
  
  
• Good understanding of consumer service platforms
  
  
• Problem-solving ability, with calm handling of emergencies
  
  
• Knowledge of CRM tools, routing apps, and operational dashboards
  
  

Additional Requirements

• Well-groomed and professional behavior
  
  
• Willingness to work on weekends/rotational shifts (if needed)
  
  
• Good knowledge of Hyderabad city routes and service zones
  
  
• High ownership and proactive mindset
  
  

How to Apply

📧 Email: support@careoff.com

📞 Phone: 7794987070

📍 Venue: Divyasree Trinity Building, Plot No. 5 & 6, Hitech City Road, Madhapur, Hyderabad