Manager, Market Development - (South Texas Market)

suitcaseFULL_TIME |

clock May 7th, 2025

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned

  • Facilitates patient census growth by providing superior customer service and admission support to referral sources and admission support to referral sources and patients.
  • Conducts one on one contacts with patients identified for admission to USRC facilities in order to market our services and facilitate admissions.
  • Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission.
  • Collaborates with physicians and hospitals to obtain information necessary for outpatient placement,
  • Escalates admissions issues and problems according to the established procedures to ensure timely resolution.
  • Works with dialysis facilities to accommodate shift requests as appropriate.
  • Builds and maintains knowledge of insurers, payor groups, MSOs, and other referral sources within the assigned market.
  • Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics within the assigned market.
  • Collaborates with internal and external resources to provide new patients and referral source partners with renal education as requested by the referral source or patient.
  • Required to comply with all applicable company policies and procedures, local, state and federal laws and regulations.
  • Communicates regularly with Vice President Business Development regarding program status, customer service issues, and obstacles (both internal and external to USRC) affecting the referral and admissions process.
  • May refer to senior level staff for assistance with higher level problems that may arise.
  • Additional tasks and duties as assigned by Vice President Business Development.
  • Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
  • Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
  • Regular and reliable attendance is required for the job.

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

  • Bachelor's degree preferred; degree in finance, decision sciences, business or another analytical disciplines strongly preferred.
  • Three plus (S+) years experience with multi location healthcare preferred; other relevant experience will be considered; previous dialysis experience a strong plus.
  • Proficient with all Microsoft Office products, including Outlook and Word.
  • Advanced analytical skills required; Excel

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